Privacy Policy

Last Updated: December 2024

This Privacy Policy ("Policy") describes how AgentSOC, Inc. ("we," "us," "our," or "Company") collects, uses, discloses, and otherwise processes personal information in connection with our website, services, and products (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the collection, storage, use, and disclosure of your personal information as described in this Policy. If you disagree with any terms of this Privacy Policy, please do not use our Services.

1. Information We Collect

Information You Provide

Account Information: When you create an account, we collect your name, email address, company name, and contact information.
Communication Data: We collect information you submit through forms, email, or other communication channels, including inquiries and support requests.
Transaction Data: When you engage with our services, we collect billing and subscription information.

Information Collected Automatically

Log Data: We collect information about your access to and use of our Services, including IP address, browser type, pages visited, and timestamps.
Cookies and Tracking: We use cookies and similar technologies to enhance your experience and understand how you use our Services.
Device Information: We collect information about the devices used to access our Services.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our Services
To communicate with you about your account and our Services
To process transactions and send billing information
To respond to your inquiries and requests
To analyze usage patterns and improve user experience
To comply with legal obligations and enforce our agreements
To prevent fraud and ensure security
To send marketing communications (with your consent)

3. How We Share Your Information

We may share your information with:

Service Providers: Third-party vendors who assist us in operating our Services, including hosting providers, payment processors, and analytics services.
Legal Requirements: When required by law or to protect our legal rights and the safety of our users.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for their marketing purposes.

4. Data Retention

We retain your personal information for as long as necessary to provide our Services and comply with legal obligations. You may request deletion of your account and associated data at any time by contacting us.

5. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access your personal information
The right to correct inaccurate information
The right to request deletion of your information
The right to opt out of marketing communications
The right to data portability

To exercise any of these rights, please contact us at the information provided below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our Services constitutes your acceptance of the updated Policy.

8. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

AgentSOC, Inc. Email: legal@agentsoc.com Website: www.agentsoc.com